Delete your account
From inside the Game — the fastest route
Open the menu (☰), choose Your account, then Delete your account. It asks you to confirm, and it cannot be undone.
On the same screen, Download your data gives you a copy of everything held about the account. If you want a copy, take it before you delete — deletion is not reversible and the export will not be available afterwards.
If you cannot open the Game
Email bloom.mobile.game@gmail.com with the subject Delete my account.
Bloom does not require a name or an email address to play, so an email alone is usually not enough to identify which account is yours. Include whichever of these you have:
- Your friend code (menu → Your account), which is the single most useful one.
- The email address of the Google account you signed in with, if you linked one.
- Your in-game display name and roughly when you last played.
We will not delete an account on a request we cannot tie to it — that protects you from someone else deleting your garden.
What deletion removes, and what it does not
Deleting removes your player profile and the progress attached to it: your board, your garden, your Gardendex, your friend connections and the identifiers that link them together.
Purchase receipts are kept. They are financial records that tax and accounting law requires us to retain for a set period, and they are kept for that reason alone — never to rebuild your account. Section 10 of the Privacy Policy sets out the retention periods.
Security and fraud-prevention records are kept for 12 months. Two kinds of record outlive the account, so that we can investigate cheating and abuse after the fact: the server-side audit records of significant actions on your account (a purchase grant, a raid, a support grant, an account reset — each holds your account identifier, the action and its parameters), and the fraud-and-abuse flags our automated checks raise for a person to review. They are a record of what happened, not a ban list: a flag is a prompt for review and does not by itself ban or limit anything. They are deleted automatically once they are 12 months old, and kept longer only where staff have placed a hold for an open investigation. Deleting your account does not remove them earlier.
For the complete answer — every category, why it is held, and how long — read the Privacy Policy. This page is a summary of the route, not a replacement for it.