Bloom — Terms of Use

Document version 2

Effective date: 13 November 2026 Publisher: Bloom Game Contact: bloom.mobile.game@gmail.com

1. What this agreement covers

These Terms of Use (the "Terms") are a contract between you and Bloom Game ("we", "us", "our") governing your use of the mobile game Bloom and every service, update, and piece of content we provide through it (together, the "Game").

By downloading, installing, opening, or playing the Game you accept these Terms and our Privacy Policy at https://bloom-12d81.web.app/privacy, which is incorporated here by reference. If you do not accept them, do not install or play the Game.

Bloom is distributed through the Apple App Store and the Google Play Store. Those stores have their own terms, which apply to you in addition to these. Where a store's terms conflict with ours in a way that affects your purchase or your device, the store's terms govern that subject.

2. Who may play — eligibility and age

You must be at least 18 years old — or the age of majority where you live, if that is higher — to play the Game. The Game is not directed to children and is not listed in a children's category on either store.

By playing, you represent that you meet this age requirement. If we learn that a player does not, we will close the account and delete the associated data as described in the Privacy Policy.
The Game is for your personal, non-commercial entertainment only.

Parents and guardians: both Apple and Google provide device-level controls that require a password for every purchase, or disable purchases entirely. We recommend using them on any shared device. Because purchases are processed by the stores and not by us, those controls are the effective ones.

3. Your account

The Game creates an account for you automatically the first time you open it. You do not have to enter an email address or password to play, and no personal details are required for ordinary play.

Anonymous play. By default your account is anonymous: it is bound to your device's installation of the Game, not to you personally. An anonymous account is tied to that install. If you uninstall the Game, reset your device, or clear its data without first linking a sign-in method, your progress may be permanently unrecoverable — including anything you paid for. We are not able to restore progress from an anonymous account we cannot identify.
Linking a sign-in. Where the Game offers it, you may link your account to a third-party sign-in (today, Google). Linking lets you recover your progress on a new device. What we receive when you link, and what we do with it, is set out in the Privacy Policy.
One person, one account. You may not create accounts in bulk, use another person's account, share or sell an account, or transfer one to anyone else. Accounts have no value outside the Game and are not property.
You are responsible for your account, including everything done through it and for keeping any linked credentials secure. Tell us at bloom.mobile.game@gmail.com promptly if you believe someone else has accessed it.

4. The licence we grant you

These Terms — this section and §5 in particular — are the end-user licence agreement for the Game. Where a platform would otherwise apply its own standard end-user licence agreement in the absence of one supplied by the developer, these Terms are the licence supplied in its place, and §22 adds the terms the Apple App Store requires of a developer-supplied licence.

We grant you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and play one copy of the Game on a device you own or control, for your own personal, non-commercial entertainment.

That is all it is. You are not buying the Game or anything in it — you are being granted permission to use it, and that permission can end (see §12).

You may not, and may not help anyone else to:

copy, modify, translate, adapt, or make derivative works of the Game;
reverse-engineer, decompile, or disassemble the Game or any part of it, except to the strict extent that applicable law says you may despite this clause;
remove, obscure, or alter any notice of ownership, copyright, or trade mark;
rent, lease, lend, sell, sublicense, or commercially exploit the Game;
extract, reuse, or redistribute the Game's art, audio, text, sprites, or other assets — every one of them is ours or licensed to us.

We, and our licensors, keep all rights in the Game that these Terms do not expressly grant you.

5. Virtual items and the fact that the Game changes

The Game contains virtual items — plants, garden ornaments, decorations, appearances ("skins"), equipment, and similar — that you obtain by playing or by spending virtual currency.

Virtual items are part of the licence in §4. They are licensed to you, not sold, exist only inside the Game, and have no value outside it.

The Game is a live service and it changes. We may add, remove, rebalance, re-price, retune, or retire virtual items, currencies, features, events, and game rules at any time, including in ways that reduce the usefulness of something you already have. That is an ordinary and expected part of how a live game is operated, and it does not entitle you to a refund or to compensation, except where the law of your country requires otherwise. Where a change is large and foreseeable, we will try to give notice in the Game.

6. Virtual currency — coins, gems, and energy

The Game uses three virtual currencies: coins, gems, and energy. Gems may be purchased with real money. Coins and energy are primarily earned by playing; they may also be bought with gems, and where the Game offers real-money bundles, those bundles may include coins and energy.

You agree that:

Virtual currency has no monetary value. It is not money, not a deposit, not a stored-value or prepaid instrument, not a security, not a cryptocurrency, and not property. It cannot be redeemed for cash or for anything of value outside the Game.
It is licensed, not owned. Purchasing virtual currency purchases a limited licence to use it inside the Game, and nothing more.
It is non-transferable. You may not sell, trade, gift, exchange, or transfer virtual currency or virtual items to any other person, on any platform, for anything — including real money. Doing so is a material breach of these Terms and we may remove the currency or items involved and suspend the accounts involved. Third-party sites offering to buy or sell Bloom currency are not authorised by us, and using one puts your account at risk.
It is non-refundable and does not expire while your account is open, except as required by law or as stated in §7. Unused balances are forfeited if your account is closed, deleted, or terminated for breach, and if we discontinue the Game (see §13).
Our records can correct a balance. The Game keeps your coin, gem and energy balances on your device and saves them with the rest of your progress. Our servers keep their own records of every purchase, refund and chargeback, every raid, and every grant our support team makes. If those records show that a balance is wrong (for example, it still holds gems from a refunded purchase, or one grant arrived twice), or a balance was changed by a bug or by a modified copy of the Game, we may correct it.
We may correct errors. If currency or items are credited to you in error — including through a bug, an exploit, a mispriced offer, or a failed transaction — we may remove them.

We may change the price of virtual currency and of anything sold for it at any time. Prices already paid are not affected.

7. Purchases, and how refunds actually work

Purchases are made through the Apple App Store or the Google Play Store, not from us. The store is the merchant of record: it takes your payment, applies your local taxes, and holds your payment details. We never see or store your payment card, bank details, or store password.

Prices are shown in your local currency by the store before you confirm. What the store shows you at the moment of purchase is the price that applies.
Virtual currency and virtual items are delivered immediately on a successful purchase and are consumed in the Game.
Delivery may take a moment. A purchase is confirmed by the store to our servers, and our servers then credit your account. This usually takes seconds. If a purchase has not arrived after a few minutes, close the Game fully and open it again — a confirmed purchase is credited the next time the Game starts; if it still has not arrived, contact bloom.mobile.game@gmail.com with the store receipt and we will investigate. We will not ask you for a password.

Refunds

Refunds are handled by Apple and Google, not by us.

We do not process payments, so we cannot issue a refund even when we agree you should have one. To request one:

Apple: https://reportaproblem.apple.com
Google Play: https://play.google.com/store/account/orderhistory or https://support.google.com/googleplay/answer/2479637

Each store applies its own refund policy and time limits, and each decides independently.

If a purchase is refunded or charged back, we revoke what it granted — the virtual currency or items are removed from your account, automatically. If your balance has already been spent, the balance may go to zero. Repeatedly buying and refunding may result in suspension of purchasing or of the account (§12).

Where the law gives you more

Nothing in this section limits any statutory right you have as a consumer. In particular, consumers in the EEA and UK have a statutory right to withdraw from a distance purchase within 14 days — but that right is generally lost once digital content has been delivered with your express consent and your acknowledgement that you lose the right. Buying and immediately receiving virtual currency in the Game is such a delivery. Where your local law gives you a stronger right, that law applies and this section does not reduce it.

8. Rewarded advertising

The Game shows rewarded video advertisements. They are always optional and opt-in: nothing in the Game plays an advertisement unless you choose to watch one in exchange for a reward, and you can always decline. There are no forced or interstitial advertisements.

Advertisements are served by third-party advertising networks, currently Google AdMob. The advertisement and its content are the advertiser's, not ours, and we do not endorse anything advertised.
What is shared with the advertising network, and your choices about personalised advertising, are described in the Privacy Policy. On iOS you will be asked for permission before any tracking identifier is used; on Android and in the EEA/UK you will be shown a consent form. Declining does not stop you watching rewarded advertisements — it means the advertisements you see are not personalised.
A reward is granted only when the advertising network confirms to our servers that the advertisement was actually watched. Attempting to claim a reward without watching — by modifying the client, spoofing a callback, or otherwise — is a breach of §9.
If an advertisement fails to load, is unavailable in your region, or you reach a daily limit, the reward is simply not available. That is not a fault and does not entitle you to compensation.
To report an advertisement you believe is inappropriate, contact bloom.mobile.game@gmail.com with a screenshot.

9. Your conduct, and the anti-cheat rules

The Game is a shared world in which players visit and raid each other's gardens. Rules about behaviour are therefore rules about other people's experience, and we enforce them.

You agree not to:

Cheat, or use a modified client. Do not modify, patch, repackage, emulate, hook, or automate the Game; do not use bots, macros, scripts, memory editors, packet editors, modified APKs, jailbreak/root exploits, or any third-party software that alters how the Game behaves.
Exploit bugs. If you find a bug that gives an unintended advantage, stop using it and tell us at bloom.mobile.game@gmail.com. Continuing to use it is a breach.
Attack our services. Do not attempt to access accounts, data, servers, or APIs you have no right to; do not probe, scan, overload, or interfere with our infrastructure; do not attempt to defeat our anti-abuse, attestation, or rate limits.
Trade outside the Game. See §6.
Harass, abuse, threaten, impersonate, or target other players, or use the Game to distribute anything unlawful, hateful, sexual, or infringing.
Choose an abusive display name. Names that are obscene, hateful, impersonate another person or us, or advertise something may be changed or removed without notice.
Break the law while using the Game, or use it where it is not lawful.

What our servers decide. Purchases, refunds, raids, and anything that changes another player's garden or coins are decided by our servers, not by the copy of the Game on your device. A modified copy of the Game cannot make our servers record a purchase nobody paid for, take coins from another player, or change how a raid ends; our servers refuse those requests. Modifying the Game, or using any tool to change your balances, items or progress, is a breach of these Terms, and repeated attempts will result in the account being suspended or terminated (§12), with any balance forfeited.

Reporting and hiding. You can report a player or a display name with Report this garden on that player's garden in the Game, and you can report a player, a display name, or anything else in the Game to bloom.mobile.game@gmail.com. A human reviews every report. You can also hide a garden you find in Suggested gardens, Visit gardens or search by tapping Hide this garden on it: you will no longer see it there or receive friend requests from its owner, and its owner is not told. Do not use reporting or hiding to harass someone.

10. Player-versus-player: raids, and what can and cannot be taken

Bloom includes a competitive layer in which players raid one another's gardens. Because it involves loss, the rules are stated plainly here rather than left to be discovered.

Other players can take some of your loose coins. Coins you are carrying — coins you have earned or bought and have not yet spent — can be taken by another player in a raid, up to a capped amount.
Coins you have spent on your garden can never be taken. Once coins are spent on land, plants, ornaments, or anything else permanent in the garden, they are safe. Nothing another player can do reaches them. If you do not want to be raided for coins, spend them.
Items are never taken — only loose coins are. Anything you own as a thing is safe from raids permanently: unlocked items, collection progress, land, plants, ornaments and everything else standing in your garden. A raid takes coins and nothing else.
Coins bought with money are ordinary coins. A coin pack you purchase is loose in exactly the same way as a coin you earned, and it can be taken in a raid until you spend it. Paying does not buy an exception to the rule above — what protects coins is spending them on the garden, not how you came by them.
Scorching is cosmetic and temporary. Where a raid marks something in your garden, the object is not destroyed, and it clears in time or for a small cost.
The Game limits how often you can be raided, through daily caps, protection for new players, and defensive options you can build. These limits are enforced by our servers.
We may change any of these numbers, per §5, in order to keep the Game balanced and fair.
Some opponents are computer-controlled. Gardens you visit or raid may belong to real players or may be operated by the Game itself, and the Game does not always distinguish the two on screen.
Being raided is a designed part of the Game and is not a fault. Losing loose coins to another player is not grounds for compensation or a refund.

11. Content you provide

If the Game lets you submit anything — a display name, a garden arrangement, a support message, a report, feedback — you keep whatever rights you have in it, and you grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to host, store, reproduce, display, adapt, and use it for the purposes of operating, supporting, securing, and promoting the Game.

You promise that what you submit is yours to submit and does not infringe anyone else's rights or break any law. We may remove, refuse, or change any submitted content at our discretion, particularly a display name that breaches §9.

Feedback is free. If you send us ideas, suggestions, or bug reports, we may use them for anything, with no obligation and no payment to you. Do not send us anything you consider confidential.

12. Suspension and termination

You may stop at any time by uninstalling the Game. You may also ask us to delete your account, as described in the Privacy Policy; deletion is permanent and forfeits every balance and item.

We may suspend or terminate your access, with or without notice, if we reasonably believe you have breached these Terms — in particular §6 (trading), §9 (cheating and conduct), or §7 (refund abuse) — or if we are required to by law, or to protect other players or our services.

We will try to make the response proportionate: a warning, then removal of improperly obtained currency or items, then a temporary suspension, then termination. For serious cases — payment fraud, attacks on our services, threats, or child-safety issues — we may terminate immediately.

On termination: the licence in §4 ends, and every virtual item and currency balance in the account is forfeited without refund. If you believe a suspension was a mistake, write to bloom.mobile.game@gmail.com and a human will look at it. Sections that by their nature should survive termination do — including §6, §11, §15, §16, §17, §18 and §19.

13. Changes to the Game, and ending the service

We may change, suspend, update, or discontinue any part of the Game — a feature, an event, a server, a region, or the whole Game — at any time.

If we discontinue the Game entirely we will, where it is practical and lawful to do so, give at least 30 days' notice in the Game, on the store listings, and by any contact method you have given us, and we will stop selling virtual currency at the start of that notice period so that nobody buys currency they cannot use. Balances that remain when the service ends are forfeited, and no refund is due for them, except where the law of your country requires otherwise.

14. Third-party services

The Game relies on services operated by others — the app stores, Google Firebase, Google AdMob, our payment infrastructure provider, and any sign-in provider you choose to link. Those services have their own terms and privacy policies, which apply to you when you use them, and we are not responsible for them or for anything that goes wrong inside them. The Privacy Policy names each one.

15. Disclaimers

The Game is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of a course of dealing.

We do not warrant that the Game will be uninterrupted, timely, secure, error-free, or free of bugs, that defects will be corrected, that your progress will never be lost, or that the Game will run on any particular device or operating-system version.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing here excludes a warranty or right that cannot lawfully be excluded, including consumer guarantees under EU, UK, Australian, and similar consumer law.

16. Limitation of liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost data, lost progress, lost virtual currency or items, or loss of goodwill, however caused and on any theory of liability, even if we have been advised of the possibility.
Our total aggregate liability to you for all claims arising out of or relating to the Game or these Terms is limited to the greater of (a) the total amount you actually paid us or through the app stores for the Game in the twelve months before the event giving rise to the claim, or (b) US$50.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited — including, for consumers in the EEA and UK, liability under mandatory consumer-protection law.

Some jurisdictions do not allow these limitations, so they may not apply to you in full.

17. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Bloom Game, its officers, employees, and contractors from any claim, demand, loss, or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Game, your infringement of another person's rights, or content you submitted. This does not apply to consumers where local law prohibits it.

18. Governing law and disputes

These Terms are governed by the laws of Israel, without regard to its conflict-of-law rules, and the competent courts of Tel Aviv-Jaffa, Israel have exclusive jurisdiction over any dispute — except that if you are a consumer resident in the EEA, the UK, or another country whose law entitles you to the protection of your home courts and mandatory local law, nothing here deprives you of that: you may bring proceedings where you live, and the mandatory consumer law of your country applies.

Disputes are individual. To the extent your local law permits it, you and we each agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. This paragraph does not apply where the law of your country does not allow it, and it never limits a statutory consumer right.

Talk to us first. Before starting any formal proceedings, please contact bloom.mobile.game@gmail.com and give us 30 days to resolve the matter. Most complaints are settled this way.

19. General

Whole agreement. These Terms and the Privacy Policy are the entire agreement between us about the Game, and replace anything said before.
Severability. If a provision is held unenforceable, it is limited or removed to the minimum extent necessary and everything else stays in force.
No waiver. If we do not enforce a provision, that is not a waiver of it.
Assignment. You may not assign these Terms. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for a failure caused by something outside our reasonable control.
No third-party beneficiaries. These Terms are between you and us. Nobody else may enforce them, except Apple as stated in the Apple-specific clause below and in §22.
Play responsibly. You are responsible for managing the time and money you spend in the Game. Both stores offer spending controls, and §7 explains where every purchase actually happens.
Language. These Terms are written in English. A translation is provided for convenience only; the English version governs to the extent permitted by law.
Apple-specific. Where you obtained the Game from the Apple App Store, you acknowledge that these Terms are between you and us and not with Apple; that Apple has no obligation to provide maintenance or support; that Apple is not responsible for any product warranty claim, product-liability claim, or third-party intellectual-property claim relating to the Game; and that Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Google-specific. Where you obtained the Game from Google Play, these Terms are between you and us and not with Google, and Google is not responsible for the Game or for these Terms.

20. Changes to these Terms

We may update these Terms. When we do, we will change the effective date at the top and post the new version at https://bloom-12d81.web.app/terms. If a change is material we will give notice in the Game before it takes effect, and — where the law requires it — ask you to accept it. In practice, the Game asks you to accept again inside itself whenever the version of these Terms you last accepted is not the version currently in effect — the same first-run screen, shown again — so acceptance of a material change is a recorded action rather than merely inferred from continuing to play.

Continuing to play after a change takes effect means you accept the updated Terms. If you do not accept them, stop playing and uninstall the Game.

21. Contact

Bloom Game bloom.mobile.game@gmail.com Shlomo HaMelech St 72, Tel Aviv-Yafo, Israel

22. Apple App Store — additional terms

Where you obtained the Game from the Apple App Store, these additional terms apply and, on that point, take priority over anything above that conflicts with them. They exist because §4 makes these Terms the Game's end-user licence agreement, and Apple requires a developer-supplied licence to say the following:

This agreement is between you and Bloom Game only, not with Apple, and Apple is not a party to it. Apple has no obligation whatsoever to furnish any maintenance or support for the Game.
Scope of the licence. The licence granted in §4 is limited to a non-transferable licence to use the Game on any Apple-branded product that you own or control, as permitted by the App Store's Usage Rules.
Maintenance and support. In the event of any failure of the Game to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Game to you, if any; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Game, and any other claim, loss, liability, damage, cost, or expense attributable to a failure to conform to a warranty is our sole responsibility, under §15 and §16 above.
Product claims. Bloom Game, not Apple, is responsible for addressing any claim by you or a third party relating to the Game or your possession or use of it, including: (a) product-liability claims; (b) any claim that the Game fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.
Intellectual-property claims. Bloom Game, not Apple, is responsible for the investigation, defence, settlement, and discharge of any claim that the Game or your possession and use of it infringes a third party's intellectual-property rights.
Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Third-party terms. You must comply with applicable third-party terms of agreement when using the Game — for example, your wireless data-service agreement must not be violated when you use the Game.
Contact. Any question, complaint, or claim relating to the Game should be directed to us at the address in §21, not to Apple.
Third-party beneficiary. Bloom Game and you acknowledge that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.